6 Ways to Create a Great Offboarding Experience to Get More Referrals and Repeat Clients In Your Freelance Business
We all know the importance of a first impression. But, I think people often forget just how important a “last impression” is, as well. You ever had that happen? You have a great experience with someone, you’re feeling good, and then something happens that leaves a bad taste in your mouth. It sours the whole experience. And, worst of all… because it’s the last thing that happens, there’s no way for them to make up for it. Now, imagine that’s a client who you want to give you a referral or hire you again. Think that’s gonna happen? Not likely.